The old measures don't measure up any more. New market realities are rewarding companies that develop a "balanced scorecard." These proactive competitors are creating new measures to link work behavior to the bottom line. Result: these companies now track - and improve - customer satisfaction and financial performance on a daily basis.

This book shows managers how to structure measures to focus on activities and results in terms of cause and effect. Measurements for Effective Decision Making: A Guide for Manufacturing Companies emphasizes factors critical for success, such as operational and financial performance, impact of constraints, capital investments, product cost and product mix issues, and more. With these new "balanced scorecard" measures, you can know at any moment whether you're making money and competing effectively.