Discover what is needed to re-create an organization. This book is about a real factory that, by choosing to remake itself, changed its fortunes remarkably. Leading the Way to Competitive Excellence offers insights and experiences to those companies who wish to achieve similar results. In this contributed work, editor William Levinson and other authors from Harris Mountaintop share the actual case study of a company that recreated itself to improve quality. This book's goal is to teach principles, not recipes, and chapters focus on the programs and activities that, when used together, create the synergy needed to transform an organization.

Benefits:

• Discover the tools needed to re-create an organization.
• Understand the active role of management during reorganization.
• Learn the tactics that can eliminate tired paradigms.
• Begin the steps for successful ISO 9000 and QS-9000 registration.

Contents:

• Introduction
• Paradigm Busters
• Culture as Foundation
• Teaming to Win
• Customer Contact Teams: Improving Communications and Quality
• Zero Scrap Actions • Total Productive
• Maintenance
• Synchronous Flow Manufacturing
• ISO 9000 and QS-9000
• Integrated Yield
• Management
• Statistical Methods
• The Internet