| Q: What is your Return policy? |
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| A: All book sales are FINAL - NO refunds, NO exchanges. Orders which have not been processed can be cancelled at no service charge. Products (other than books) that have not been used (opened, installed or accessed) can be returned or exchanged at a service charge. After 10 days, ALL sales are FINAL, NO refunds, NO exchanges. |
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| Q: Can I use a Purchase Order for my order? |
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A: Yes, for domestic USA orders (*), we will accept a Purchase Order with payment terms of Net 30 days. The Purchase Order must include the shipping & handling fees for the order, or else if the shipping fees cannot be included on the Purchase Order, then the customer's UPS or FedEx account number must be provided for the payment of the shipping & handling fees. Purchase Orders should be faxed to 1-716-649-1889. Remittance address is as follows: Goldratt‘s Marketing Group, PO Box 334, Hamburg, NY 14075. Tel. 888-301-6141. EIN number: 98-0373767.
* For information on availability and use of Purchase orders for international orders (outside of the USA), please contact us: info@TOC-Goldratt.com
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| Q: Can I pay Cash on Delivery (COD) for my order? |
A: No, we do not accept COD orders. Payment can be made by check, credit card, bank transfer or Purchase Order (POs for USA only, international varies). |
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| Q: When will my order be shipped? |
A: Orders are shipped within 24 hours of receipt according to the next business day. |
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| Q: Do you offer a discount for a large quantity orders? |
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| A: It depends on the product. For books, there are case discounts available. For other products, please contact us at info@TOC-Goldratt.com and specify the products and desired quantities. |
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| Q: Does "The Goal: How-To" version video assume the viewer has read The Goal book or does it provide "the story"? |
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| A: The Goal: The How-To version carries the same dramatic story line as the book. This version is further supported by clearly-defined "how-to" steps that managers can put to practical use right away. The objective of the video is to stimulate ongoing improvement through better, more profitable methods of decision-making. |
